Shipping policy

Shipping Policy

Last Updated: 13 February 2026
Website: https://viiraethnichouse.com/

Thank you for shopping with Viira Ethnic House. This Shipping Policy explains how we process, ship, and deliver your orders. Our goal is to ensure safe and timely delivery of your purchases.

1. Order Processing Time

Orders are processed within 1–3 business days after confirmation
Orders are not processed on Sundays or public holidays
During sales or festive seasons, processing may take slightly longer

Once your order is shipped, you will receive a shipping confirmation email/SMS with tracking details.

2. Delivery Timelines

Estimated delivery times:

Metro cities: 3–5 business days
Other cities/towns: 5–8 business days
Remote locations: 7–10 business days

Delivery times are estimates and may vary due to:

Weather conditions
Courier delays
Public holidays
Unforeseen logistical issues

We are not liable for delays once the shipment has been handed over to the courier partner.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

Order value
Delivery location
Ongoing offers or promotions

We may offer:

Free shipping on select orders or minimum cart values
Flat-rate shipping where applicable

All applicable charges will be clearly displayed before payment.

4. Order Tracking

After dispatch:

Tracking details will be shared via email or SMS
You can track your shipment using the provided tracking link

If tracking updates are unavailable for 48 hours, please contact our support team.

5. Delivery Attempts

Our courier partners will attempt delivery up to 2–3 times.

If:

Delivery fails due to incorrect address
Customer unavailable
Phone unreachable

The package may be returned to us. Re-shipping charges may apply.

6. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

Delays or losses due to incorrect or incomplete addresses

Address changes may not be possible once the order is shipped.

7. Damaged or Tampered Packages

If your package appears:

Damaged
Opened
Tampered

Please:

Refuse delivery OR
Record an unboxing video
Report to us within 48 hours

This helps us process claims and replacements quickly.

8. International Shipping (If Applicable)

Currently:

International shipping may or may not be available

If offered:

Delivery timelines vary by country
Customs duties/taxes are the customer’s responsibility

9. Split Shipments

If your order contains multiple products, we may ship items separately based on availability. You will receive separate tracking details for each shipment.